Your satisfaction is our top priority.  We are committed to providing you a smooth shopping experience. Please read through the following terms & conditions prior to making a purchase.

Returns and Replacements are done free of cost if wrong products (incomplete sets), wrong sizes (size other than that ordered) or damaged products are received by the customer. A convenient doorstep return pickup will be provided by us in case of damaged / incorrect product received.

  1. Cancellation: If you have to cancel an order, please email us. If the cancellation is done before the order is shipped, we will refund you the entire amount.
  2. Tampered packaging: If you receive the packet in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package. Please intimate us via email at connect@loomaffair.com, mentioning your Order ID. Please be sure to include pictures of the damaged packaging whihc helps us elucidate the issue to our logistics.
  3. Defective product: All products are checked for quality before dispatch. If, on a rare chance, the received item is damaged or is a wrong product, we’re happy to replace it at our cost. An unedited opening video of parcel is mandatory for this. If we don’t have a replacement in stock, we will refund the entire amount to your wallet, including any taxes and shipping charges/ COD charges.
    Please note:- Slight colour variance occuring due to lighting settings differences in devices do not qualify as wrong or defective product.
  4. Refunds: Refunds will be credited to your Loom Affair wallet within 3-5 working days of receipt of product after quality inspection.
  5. Validity: Wallet credits are valid for one year.

RETURN PROCESS 

(i) Timelines:
* Intimation- For return of product, please inform us within 12 hours of delivery by contacting us at customer care. 
* Dispatch- Please initiate the return within 2 to 5 days from the delivery date. Returns dispatched after 5 days will not be accepted.

(ii) For damaged product: Please email unedited opening video and photographs and our customer care team will assist you accordingly. This must be done immediately upon receiving the product and not more than 12 hours later.

(iii) Intimation: We do not accept returned items that were sent back by you directly without checking with us first.

(iv) Return Shipping:- We are offering doorstep return pickup. It is the customer's responsibility to ensure the product is packaged well to prevent any damage in transit. A label issued and provided by us needs to be pasted on the package. Refunds/ credits will be issued only for products received in original condition.

(v) Receipt: Orders must be delivered back to us.

(vi) Quality Check: Refunds are subject to quality inspection. Items returned must be in their unused condition with the original packaging (labels, tags, boxes, plastic wrap). Please note the label should be intact. Items should be unworn, unwashed and undamaged and unaltered in any way. 

EXCHANGE:- We are not accepting returns for reasons other than defects during covid for safety reasons. 
* We suggest the customer read the product description and view pictures before ordering. You can also call write to us for more details about the product, if needed.
* Upto 10% colour difference can occur owing to screen resolution of the device used by the client and camera lights. This does not construe as defect and is thus, not eleigible for return/ exchange.
* For any other genuine reason, please send an email to us as at the customer care email ID given below, for the Quality Team's discretion. Please expect a revert within 48 hours.
* All other above rules for returns apply.
* If approved, a store credit equal to amount of the exchanged product minus the shipping and or COD cost of to & fro will be issued.
* Reverse pick up visit is made only once. Please ensure product is available at given address.
* Only one exchange per item will be made.

ELIGIBILITY EXCEPTIONS: The following items are not eligible for return:

  • A product bought as part of bundling promotion
  • A product bought on ‘Final Sale’ or ‘Clearance Sale’
  • For made-to-order / fitted to order/ finished to order products, we will replace the product only in case of damaged goods received
  • Gift Packs

Note: Company reserves the sole right to change/ edit/ modify the policies and implement/ withdraw any offers and benefits from time to time. Customer must read and understand the policies carefully when placing an order.

Dispute: In case of any dispute, the final decision rests with the seller.

Contact:
Email ID: connect@loomaffair.com
Phone Number: 8383073477 / 9958881832 (Working hours: 10am to 6pm, Mon-Fri)

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