Your satisfaction is our top priority. Therefore, we have a ‘no questions asked’, hassle-free return/ exchange policy with doorstep return pickup.

If you do not like the item for any reason, then you can exchange the product or return it and we will give you wallet credits which you can use for your next purchase.

We offer reverse pick up service for returns and exchanges as well.

Note:

  1. Cancellation: If you have to cancel an order, please email us. If the cancellation is done before the order is shipped, we will refund you the entire amount.
  1. Tampered packaging: If you receive the packet in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package. Please intimate us via email at connect@loomaffair.com, mentioning your Order ID.
  1. Don’t like it?: If the product doesn’t doesn’t match the product description, or does not fit you well or you don’t like the fabric you can return it. We will refund the product amount into your Loom Affair wallet.
    Note:
    a. Slight colour variation of actual product may appear from photograph on website due to difference in lighting, computer settings etc. These cannot be construed as product defects, nor would be eligible for return/ exchange.
    b. Refunds will be initiated for items only, other fees like insurance, shipping, COD service charges are non-refundable.In case of exchange for not liking a product, the reverse pick up logistics charges and shipping charges for re-shipment will be payable by customer. In case of receipt of damaged product, reverse pick up and re-shipment will be done at company expense.   
  1. Defective product: If, on a rare chance, the received item is damaged or is a wrong product, we’re happy to replace it at our cost. If we don’t have a replacement in stock, we will refund the entire amount to your wallet, including any taxes and shipping charges/ COD charges.
  1. Refunds: Refunds will be credited to your Loom Affair wallet within 3-5 working days of receipt of product after quality inspection.
  1. Validity: Wallet credits are valid for one year.

 

RETURN PROCESS and CONDITIONS

Timelines:
* Intimation- For return of product, please inform us within 24 hours of delivery by contacting us at customer care.
* Dispatch- Please initiate the return within 2 to 5 days from the delivery date. Returns dispatched after 5 days will not be accepted.

For damaged product: please email photographs and our customer care team will assist you accordingly. This must be done immediately upon receiving the product and not more than 12 hours later.

Intimation: We do not accept returned items that were sent back by you directly without checking with us first.

Receipt: Orders must be delivered back to us.

Quality Check: Refunds are subject to quality inspection. Items returned must be in their unused condition with the original packaging (labels, tags, boxes, plastic wrap). Please note the label should be intact. Items should be unworn, unwashed and undamaged and unaltered in any way.

Eligibility/ Exceptions: The following items are not eligible for return:

  • A product bought as part of bundling promotion
  • A product bought on ‘Final Sale’ or ‘Clearance Sale’
  • For made-to-order we will replace the product only in case of damaged goods received
  • Gift Packs

Note: Company reserves the sole right to change/ edit/ modify the policies and implement/ withdraw any offers and benefits from time to time. Customer must read and understand the policies carefully when placing an order.

Dispute: In case of any dispute, the final decision rests with the seller.

Email ID: connect@loomaffair.com

Phone Number: 8383073477 (Working hours: 10am to 6pm, Mon-Fri)

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